Privacy Policy
Last updated: October 26, 2025
This app complies with Google Play Store data safety requirements. For detailed data collection information, please see the "Data Safety" section in our app manifest.
LeyuBus ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bus ticket booking application.
By using LeyuBus, you agree to the collection and use of information in accordance with this policy.
✅ This app complies with Google Play Store data safety requirements
📊 Data Collection
- Personal Information: Required for account management and trip booking
- Contact Information: Optional - used for trip confirmations and support
- Location Data: Optional - used only for city detection (session only)
- Device Information: Optional - used for push notifications and app functionality
🔒 No Data Sharing
We do not share, sell, or rent your personal data with any third parties.
🛡️ Security Practices
- Data encrypted in transit and at rest
- Firebase security rules protect data access
- Regular security audits and updates
- Limited access to personal information
Personal Information (Required)
- Name and contact information
- Email address and phone number
- Profile information and preferences
- Purpose: Account management and trip booking
- Retention: Until account deletion or data deletion request
Contact Information (Optional)
- Additional phone numbers or addresses
- Purpose: Trip confirmations and customer support
- Retention: Until account deletion or data deletion request
Location Data (Optional)
- City detection for better user experience
- Purpose: Location-based services and personalization
- Retention: Session only (temporary)
Device Information (Optional)
- Device type, browser, and notification tokens
- Purpose: Push notifications and app functionality
- Retention: Until account deletion or data deletion request
Booking Information
- Trip details, seat selection, and travel history
- Payment information (processed securely by payment providers)
- Passenger information for bookings
We use the collected information for the following purposes:
- Service Provision: To provide bus ticket booking services and manage your account
- Communication: To send booking confirmations, updates, and customer support
- Personalization: To customize your experience and show relevant trips
- Notifications: To send push notifications about trip updates and important information
- Improvement: To improve our services and develop new features
- Legal Compliance: To comply with legal obligations and prevent fraud
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: With trusted service providers who assist in our operations (Firebase, payment processors)
- Bus Operators: Only necessary passenger details are shared to validate tickets
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers or acquisitions
- Consent: With your explicit consent for specific purposes
✅ We DO NOT share personal data with advertisers, marketing companies, or analytics firms
We implement robust security measures to protect your information:
- 🔒 Encryption: Data is encrypted in transit (HTTPS) and at rest
- 🔐 Firebase Security: Secure infrastructure with access controls and authentication
- 🛡️ Access Control: Only authorized staff have access to personal information
- 📱 Secure Notifications: Push notifications use secure Firebase Cloud Messaging
- 🔍 Regular Audits: Security audits and regular updates
- 🛡️ User Responsibility: Users are responsible for keeping login credentials confidential
We retain your information for the following periods:
- Account Data: Until account deletion or data deletion request
- Booking History: 2 years for service improvement and support
- Location Data: Session only (temporary, not stored)
- Usage Analytics: 12 months for service improvement
- Communication Data: 1 year for customer service purposes
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data in a structured format
- Opt-out: Unsubscribe from marketing communications
- Withdraw Consent: Withdraw consent for optional data processing
You can request deletion of your personal data through any of these methods:
- App Settings: Account deletion from app settings
- Email Request: Send email to privacy@leyubus.com
- Online Form: Available in the app under Privacy Settings
⏰ We will process deletion requests within 30 days maximum
After deletion, your account will be deactivated and data anonymized. You have 30 days to restore your account by logging in again.
For privacy-related questions or concerns, please contact us:
Email: contact@leyubus.com
Subject: Privacy Policy Inquiry
Response Time: Within 48 hours
We are committed to resolving any privacy concerns promptly and fairly.
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy in the app
- Sending a notification to active users
- Updating the "Last updated" date above
Your continued use of LeyuBus after any changes indicates your acceptance of the updated policy.
Keep a copy of this privacy policy for your records.