1. Introduction

Leyu Bus respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information.

2. Information We Collect

• Personal Information: Name, phone number, email address, payment details.
• Booking Information: Trip details, seat selection, travel history.
• Technical Data: Device type, browser, IP address, location (if enabled).

3. How We Use Your Information

• To process ticket bookings and payments.
• To provide customer support and handle refund requests.
• To communicate trip updates, cancellations, or promotions.
• To improve platform functionality and user experience.

4. Data Sharing

• Operators: Necessary passenger details are shared with Operators to validate tickets.
• Payment Providers: Data is shared securely with financial institutions for transaction processing.
• Legal Authorities: Information may be disclosed if required by law.

5. Data Security

• We employ encryption, secure servers, and strict access controls.
• Only authorized staff have access to personal data.
• Users are responsible for maintaining the confidentiality of their login credentials.

6. Data Retention

• Personal and booking data is stored only as long as required for service provision, legal compliance, or customer support.
• Users may request deletion of their account and associated data at any time (subject to legal obligations).

7. Refund Handling

• Since refunds are handled manually, customer details and payment confirmations may be used for verification.
• Refund-related communication will be kept private and not shared with third parties.

8. Cookies & Tracking

• We use cookies to enhance functionality (e.g., remembering login sessions).
• Users may disable cookies in browser settings, but this may affect platform performance.

9. Your Rights

• Access your personal data.
• Request correction or deletion of your data.
• Withdraw consent for marketing communications.
• File a complaint with the Ethiopian Data Protection Authority (if applicable).

10. Updates to Policy

We may update this Privacy Policy periodically. Updates will be posted on the platform with the “Last Updated” date.