1. Acceptance of Terms

By using Leyu Bus, creating an account, or booking a ticket, you agree to these Terms & Conditions. Please read them carefully before using the platform.

2. Service Description

Leyu Bus provides a digital platform for users to view, book, and purchase bus tickets from registered operators. Leyu Bus does not operate buses directly unless otherwise stated.

3. User Accounts

• Users must provide accurate and complete information during registration.
• Users are responsible for maintaining the confidentiality of their login credentials.
• Accounts may be deleted or suspended for violation of these terms or misuse of the platform.

4. Booking & Payment

• Tickets are valid only for the specific trip, date, and time booked.
• Payment must be completed to confirm a booking.
• Tickets are non-transferable unless explicitly allowed by the operator.

5. Cancellations & Refunds

• Refund requests must be submitted before the scheduled departure time.
• Refunds are processed manually and are subject to operator approval and platform policy.
• Approved refunds will be returned to the original payment method within 7–14 working days.

6. User Responsibilities

• Arrive at the departure point at least 30 minutes before scheduled departure.
• Carry valid identification matching the booking details.
• Refrain from fraudulent activity, abusive behavior, or misuse of the platform.

7. Data & Privacy

• Personal data is collected and processed in accordance with our Privacy Policy.
• Users may request deletion of their account and data, subject to legal obligations and grace period rules.

8. Platform Availability

• Leyu Bus strives to provide continuous service but does not guarantee uninterrupted access.
• Maintenance, updates, or technical issues may temporarily affect availability.

9. Limitation of Liability

• Leyu Bus is not liable for delays, cancellations, or disruptions caused by operators, weather, or unforeseen events.
• Our liability is limited to the value of the ticket purchased.

10. Prohibited Conduct

• Use of fraudulent payment methods or false information.
• Creating multiple accounts for misuse.
• Attempting to manipulate fares, schedules, or platform data.

11. Governing Law

These Terms & Conditions are governed by the laws of Ethiopia. Disputes shall be subject to Ethiopian courts.

If you have questions about these terms, please contact support through the app.